Compliments, Complaints and Feedback 
We are always seeking to improve on the quality of education we provide for children with SEND and are keen to hear from parents about their child’s experience.
We would also like your views about the content of our SEND Information Report. If you would like to comment please complete the online form in the Contact Us section of our website.
Compliments are always gratefully received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. These positive comments will be published on this area of our school website.
We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.
Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham County Council Local Offer website.
Any complaints will be dealt with as quickly and efficiently as possible. Our aim is always to work together with parents and carers to resolve any issues in the best interests of your child.
Parent/Carer Feedback
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“Generally happy with everything. Concerns are usually dealt with quickly.” “Really supportive school.” “Fabulous parents evening! Brilliant support as always!” “Great school. Communication is amazing on all socials, emails. Everyone helpful and kind.” “Fantastic school, very friendly and inviting. Inclusive and really care about the children.” “I love how much this school listens and cares. I always recommend this school to everyone.” “Try best to help.” “Lovely inclusive school and staff. T always happy to come to school.” “Very pleased with the school and how included we are as parents. No complaints.” “Thank you for being great with E He is very happy at school and we feel you have supported us/him really well. I have no negatives at all – all amazing.” “Gorgeous school and teachers, very helpful and approachable.” “Happy with how R’s school year has gone and think Nurture group has been a huge aid to him.” “Great school with good communication school to home. Friendly and helpful staff always.” “Brilliant school. All staff very friendly, easily contactable when needed. Always helpful with anything we are unsure about!” “Blackhall Primary is a lovely school our son seems very happy and we are happy with the class and support so far.” “Cannot fault Blackhall Primary always there for me and the family. Thank you.” “My children have been welcomed in such a loving way! They’ve settled beautifully and I am so grateful for all the staff.” “School absolutely amazing. Can’t fault nothing. I appreciate everything this school and teachers throughout the years what they’ve done. Thankyou.” “On the whole I think the school is excellent. If you have a problem someone will always talk to you and help with concerns.” “Great school always happy to help. Very good with children’s needs. All staff are approachable and helpful.” “I have seen a huge improvement in my child’s communication skills since she started here. She comes home happy always saying she “had so much fun” and cannot wait to come back the following day!” “Good at addressing any concerns.” “Both children like coming to school and feel supported.” “So far happy to see the difference in my child’s education and development. Excellent.” “As parents we couldn’t be more grateful for the support and opportunities Blackhall School provides R. R loves school.” “Great school both kids love coming always have. Any slight problems we have had has been resolved great. Thanks so much.” “All staff always friendly and helpful. Have all been great with all three of my children. Always give support with any problems.” “Any issues regarding friendships or classroom struggles are dealt with really well. I feel comfortable approaching staff.” “Friendly and supportive. Always keep us up to date with things. Very helpful.” “The school and staff are amazing, always go above and beyond for our children Thank you!” “Really helpful when there is an issue. All staff are amazing and kind, wonderful school.” “The teachers are very supportive, friendly and care about the children.” “I am very impressed with J’s school. Staff are so friendly, welcoming and always willing to help. Thank you.” “Teachers are great and reception staff are so helpful! Really approachable.” “Extra help for SEN children or learning difficulties. The OPAL program is fantastic.” “The school has helped E come on so far. They are very helpful whenever I have any issues.” “Keep my children safe and cared for. Really help me out with any concerns I have.” “Happy with the support that J receives. This is evident in his progress. A very good amount of pictures/updates on Tapestry and Facebook.” “Help provided loads of support and aid for N. Communication is superb.” “A very helpful and caring SENCO team has helped me every step of my journey. Bringing L on amazing as well.” “A welcoming school with amazing staff. Any issues are easy to discuss and are swiftly dealt with. No problems to raise and our children love coming here.” “I don’t have any problems with the school, I think everyone communicates well. I am always updated when needed and everyone cares and looks after L so much and I appreciate it.” “Blackhall Primary is a great school. Staff are approachable, supportive towards students and a credit to the school. The school always brings the best out in the children. My child looks forward to coming and thrives in the school.” “E loves school and she has lots of support.” “Lovely school. Teachers are so helpful and caring.” “Fantastic school, very inclusive and always there for the parents and children Amazing school!” “On top of communications. Always happy to help. Keep me up to date. Help with all queries, extra support is given/organised where necessary.” “I am so pleased with the school. I am so happy with how C has come along. The school is amazing, I have no concerns with the school.” “Very happy with the Butterflies staff. They have helped my child settle and enjoy nursery.” “Great school, helpful staff who push children to their full potential. Love the new OPAL thing.” “Fantastic school. Great pastoral care, children have a great relationship with teachers fostered on a mutual respect which enables them to thrive here. Thank you for all that you do.” “Lovely workspace, teachers lovely, all concerns eased thank you.” |